Buzzchat
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Looking for transactional email? Meet Buzzmark, our sister product

Stop losing customers between channels. Run support from one calm inbox.

Buzzchat gives every request an owner, status, history and AI-assisted next step from the first message.

Built for small support teams ✓

Free plan - no credit card required

  • ✓ AI summarizes every ticket and drafts replies - included, not an add-on
  • ✓ Live chat, email tickets and customer history in one calm queue
  • ✓ Video calling, help centre and reporting ready when you need them
Start free See how it works

Free forever for 2 agents, and every paid plan is free for 90 days. No card to start.

app.buzzchat.test/live-workflow/INC000194

Customer inbox

3 open

Maria

Live chat

I need help changing my billing email.

Sam

Email

Can I get a copy of my invoice?

INC000194

Owner: AI Assist

Article found

AI finds the right next step

What it needs

Billing email

Priority

Low

Next step

Draft reply

Suggested reply ready

I can help with that - here is the fastest way to update the billing email on your workspace.

Reply using AI

1 Request arrives Customer asks
2 AI triages Article found
3 Agent inserts Reply goes out
4 Thread closes History saved
Realtime

Truly omnichannel

Chat, email, WhatsApp, SMS, Messenger, Teams and video in one queue.

Video calling built in

Visitors call you straight from the widget with no downloads.

Per workspace, not per seat

One workspace plan, with clear limits before your team scales.

EU sovereign

Hosted in the EU, billed in euros, with GDPR export and erasure built in.

Built for teams graduating from shared inboxes

One support foundation, tuned for the work your team actually handles.

Customer support

Give every request an owner and a clear next step.

Turn chat and email into owned conversations with status, assignment, internal notes and saved replies, so nothing slips between agents.

  • ✓Assign, snooze and close with a full history
  • ✓Internal notes and collision cues keep agents in sync
  • ✓CSAT and reporting show how support is really doing
Learn more

Open conversations

3 open

Billing email change

Maria · Live chat

Aïsha

Copy of my invoice

Sam · Email

You

Where is my order?

Devon · WhatsApp

Unassigned
Sales & onboarding

Jump on a video call without losing context.

Visitors call you straight from the chat widget, no downloads or links. The whole conversation history rides along, so you pick up exactly where the message left off.

  • ✓One-click video from the same widget your visitors already use
  • ✓Queue, answer and talk while the transcript stays attached
  • ✓Visitor and account context sit next to the call
Learn more
MR

Maria Reyes

Onboarding call · live

02:14
🎤 📹 ☎
Omnichannel operations

Every channel lands in one calm queue.

Let customers write from WhatsApp, SMS, Messenger, Instagram, Slack or Teams without splitting your team across a dozen tabs. It is all one inbox.

  • ✓Connect your own WhatsApp, Messenger, Instagram and Slack
  • ✓One thread per customer across every channel they use
  • ✓Built channel-first, so adding a new one never reshapes your inbox
Learn more

One customer, every channel

WhatsApp

Order #4821 shipped yet?

Messenger

Following up on my refund

Email

Re: invoice for March

Live chat

Thanks, that worked!

One platform, AI included

Every tool your support team needs, with AI built in.

AI summaries and drafted replies come with every plan, including Free. Never an add-on, never a per-seat surcharge.

Live chat widget

A fast, branded chat bubble for your site. Drop in one snippet and you are live.

Email tickets

Inbound and outbound email threaded into the same conversations, powered by Buzzmark.

Realtime team inbox

Messages stream both ways over WebSockets, with assignment and collision cues.

AI assistant

Draft replies, summarize conversations, tag intent and suggest the next step.

On-brand help centre

Publish answers customers can find themselves, then insert them into replies.

Video calling

Visitors call you straight from the widget - queue, answer, talk. No downloads.

✓ Knowledge base
✓ Reporting & CSAT
✓ Saved replies
✓ Assignment rules
✓ Webhooks & API
✓ Data export
✓ Team roles
✓ Custom branding

Your agents open a conversation. The work is already half done.

Every new conversation arrives summarized, tagged and with a drafted reply waiting. Your agents review and send, instead of starting from a blank box.

✓ Summarizes every conversation ✓ Drafts replies in your voice ✓ Suggests the next step ✓ Included free, no add-on
Per workspace, not per seat

Stop paying for every seat you add.

Most helpdesks charge per agent, so the bill climbs every time you hire. Buzzchat is one flat workspace price with clear limits, so growing your team never means a bigger invoice.

Start free See pricing

Typical per-seat helpdesk

€390/mo

10 agents × ~€39 each

  • × Bill grows with every hire
  • × AI is a paid add-on
  • × Channels cost extra
Save €341/mo

Buzzchat Growth

€49/mo

10 agents, flat workspace price

  • ✓ Same price as your team grows
  • ✓ AI included on every plan
  • ✓ Every channel in one queue

Illustrative comparison. Per-seat figure is a typical market rate; Buzzchat price is our published Growth plan.

Live in minutes

Three steps to your first resolved conversation.

1

Create an inbox

Spin up an inbox for your brand or product. It comes with a chat widget and an email ticket address.

2

Paste the snippet

Copy one line of HTML onto your website and invite your agents to the workspace.

3

Start replying

Conversations land in your shared inbox in realtime. Reply, assign, call and close.

One inbox, every channel

Wherever they write, you answer here.

Buzzchat is built channel-first - chat, email, messaging apps and even video calls land in the same calm queue.

Live chat live Email live WhatsApp live SMS live Messenger & Instagram live Slack live Microsoft Teams live Video calls live
Explore all channels

Ready to start chatting?

Create your workspace, paste the snippet, and talk to your first customer today.

Get started free