Where we're headed

Deeper calls & conversations

• 🎬 Call recording

  Opt-in recording with consent prompts, stored with the conversation for QA and training.

• 💬 In-call chat & screen hints

  Send links and snippets inside a live call without breaking the conversation.

• ✈️ Telegram channel

  Telegram DMs and groups joining the connect-your-own-account family.

• 😄 Visitor reactions & GIFs

  Reactions in the widget, and a GIF picker for the moments words fail.

• 📈 Smarter campaign triggers

  Trigger proactive messages on time-on-page, scroll depth and return visits - not just URLs.

Enterprise-grade workspace

• 🧾 Annual billing & VAT invoices

  Annual plans with proper EU VAT handling, PDF invoices and smarter failed-payment recovery.

• 🌐 Custom domains

  Your help centre, widget and ticket addresses on your own domain - full white-label.

• 🧭 Guided product tours

  Step-by-step tours on your own site, built on the onboarding checklist.

• 🎙️ Voice messages

  Asynchronous voice notes in chat, for when typing isn't enough and a call is too much.

• 📅 Shift scheduling & on-call

  Rotas, coverage windows and an on-call rotation that routing respects automatically.

Platform & partners

• 🏢 Agency & multi-brand mode

  Manage many client workspaces from one login, with consolidated billing.

• 🧩 Integrations marketplace

  A directory of one-click integrations, plus an official Zapier app.

• 🇪🇺 Data-residency options & SOC 2 readiness

  Region pinning for regulated customers and the start of our formal audit journey.

• 🤖 AI that resolves more

  A smarter first-line assistant: multi-turn resolution, custom knowledge sources and per-inbox tone.