The terms governing your use of the Buzzchat platform. Last updated 11 June 2026.
These Terms of Service (the "Terms") govern your access to and use of the Buzzchat customer-support platform, websites, widgets, APIs, dashboards and related services (together, the "Service"), provided by Hola Money Sociedad Limitada ("Hola Money S.L.", "Buzzchat", "we", "us" or "our"). By creating a workspace, accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.
The Service is operated by Hola Money Sociedad Limitada, a company incorporated in Spain (NIF B26671347; Registro Mercantil de Almería, Hoja AL-66006), with its registered office at C/ Granada 7, 04820 Vélez-Rubio, Almería, Spain. You can reach us at support@buzzmark.chat.
Buzzchat is a customer-support inbox: a website chat widget, email ticketing, messaging-channel integrations, browser-based video calling, optional AI assistance, automation (rules and macros), a hosted help centre, reporting, and a REST API with webhooks. We may add, change or remove features over time. The Service is intended for customer support and permission-based customer communication - it is not designed for unsolicited bulk outreach.
You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of your registration details, for all activity in your Workspace, and for keeping credentials, API tokens, ingest secrets and identity secrets secure - each is shown once and stored hashed, so treat them like passwords. Workspace owners and admins control membership and roles; you are responsible for the access you grant (including read-only viewer roles and per-inbox access). Two-factor authentication is available and may be enforced for your Workspace. Notify us promptly at support@buzzmark.chat of any suspected unauthorised use.
You agree that you will not, and will not permit anyone to, use the Service to:
We may throttle, suspend or restrict Workspaces whose usage (including abuse complaints from Visitors or messaging providers) puts the platform, deliverability or other customers at risk. Where practical we will warn you first.
As between you and us, you own your Customer Data. You grant us a worldwide, non-exclusive licence to host, transmit, process and display Customer Data solely as needed to provide and support the Service (including, where you use them, the AI features described in section 8). You are solely responsible for your Customer Data, for the conduct of your Agents, for the lawfulness of your communications with Visitors, and for providing any notices your own users or customers require. Where we process personal data on your behalf, we do so as your processor as described in our Privacy Policy; a signed Data Processing Agreement is available on request from legal@buzzchat.test.
Paid plans are priced per Workspace - not per seat - and are billed monthly in advance in euros via Mollie, our payment provider. Fees are exclusive of VAT and other applicable taxes, which we will add where required. Except where required by law, fees are non-refundable. Upgrades take effect immediately; cancelling returns the Workspace to the Free plan at the end of the paid period. If a renewal payment fails and is not remedied, the Workspace returns to the Free plan and its limits re-apply (your data is not deleted). We may change pricing on reasonable prior notice; changes take effect at your next renewal.
The Free plan enforces its published limits: when the monthly conversation cap is reached, new conversations pause until the next calendar month - Visitors mid-conversation are never cut off. Paid plans are not hard-stopped at their caps; the caps are fair-use guidance, and if usage consistently and materially exceeds your tier we may ask you to move to an appropriate plan. The Free plan is provided "as is", without any service-level commitment, and we may modify or withdraw it at any time on reasonable notice.
You may delete your Workspace at any time from the dashboard; deletion cascades its inboxes, conversations, contacts and files. We may suspend or terminate access immediately if you materially breach these Terms (including the acceptable-use rules), fail to pay, or where necessary to protect the Service, other customers or third parties. On termination by us we will - except where the termination is for unlawful content or where the law prevents it - allow a reasonable window to export your data using the built-in export tools; thereafter we delete or anonymise it in accordance with the Privacy Policy, except where retention is required by law.
We work hard to keep the Service available and publish live component health on our status page, but we do not guarantee uninterrupted operation on self-serve plans. We may perform maintenance and will use reasonable efforts to limit disruption. Support is provided by email at support@buzzmark.chat and through our own Buzzchat widget.
The Service - including its software, design, trademarks and Documentation - is owned by Hola Money S.L. and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, including embedding the Widget on websites you control. You may not copy, modify, reverse-engineer, resell or create derivative works from the Service except as permitted by law. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation.
Our handling of personal data is described in the Privacy Policy, which forms part of these Terms. For Customer Data about your Visitors and customers, your organisation is the controller and we act as processor on your documented instructions; built-in tools let you export and erase contact data to honour data-subject requests. Customer Data is stored and processed in the EU as described in the Privacy Policy.
The Service relies on sub-processors (hosting, ticket-email delivery via Buzzmark, payments via Mollie and - when you use AI features - our AI provider); the current list is in the Privacy Policy. We remain responsible for our sub-processors' performance of the obligations we delegate to them. Messaging Channels additionally depend on the third-party platforms you connect (for example Meta or Microsoft) and on any gateway you operate: their terms apply to your use of their platforms, we are not a party to them, and we do not control - and are not responsible for - those platforms' availability, delivery or policy decisions.
Except as expressly stated and to the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that any message will be delivered to, or accepted by, a recipient, mail server or third-party messaging platform, that video calls will connect on every network, or that AI output will be accurate - each depends on factors outside our control. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including statutory rights of consumers.
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to the Service in any twelve-month period will not exceed the fees you paid to us for the Service in that period (or €100 if you have paid nothing). These limits do not apply to liability that cannot be limited by law, such as for death or personal injury caused by negligence, fraud or wilful misconduct.
You will defend and indemnify Hola Money S.L. against third-party claims, damages and costs arising from your Customer Data, your communications with Visitors, your use of the Service in breach of these Terms, or your violation of law or third-party rights (including messaging-platform rules and call-recording laws).
We may update these Terms from time to time. If we make material changes, we will give reasonable notice (for example by email to Workspace owners or in-product). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, stop using the Service and delete your Workspace.
These Terms are governed by the laws of Spain, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of Almería, Spain, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.
Hola Money Sociedad Limitada, C/ Granada 7, 04820 Vélez-Rubio, Almería, Spain. General: support@buzzmark.chat · Legal: legal@buzzchat.test.
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