Chat, email, messaging channels, video calls and an AI assistant - everything your support team needs, without the bloat. Here's all of it.
Visitors start an audio or video call straight from the chat widget - no apps, no sign-ups, no dialling. They see their place in the queue, your team answers from the inbox, and the call runs browser-to-browser.
Calling…
You're #2 in the queue
Hi there 👋
We're online - ask us anything.
One snippet and you're live. Brand colours, your copy, light or dark - realtime both ways with typing indicators, read receipts and file attachments.
Live chat, email, WhatsApp, SMS, Messenger & Instagram, Slack, Microsoft Teams and video calls - every conversation lands in the same queue with the same tools.
Customer can't connect their domain; DNS records verified, waiting on propagation. Friendly, slightly impatient.
DNS can take up to an hour to propagate - yours is verified and should go live shortly. I'll keep an eye on it and confirm here ✨
Claude-powered help where it counts: drafted replies grounded in your help centre, one-glance thread summaries, auto-tagging, sentiment-based escalation - and a first-line chatbot that hands off to humans gracefully.
Messages stream in over WebSockets. Assignments, internal notes with @mentions, collision detection and presence keep a busy team coordinated.
Refund sent - you'll see it in 3–5 days! 💛
Seen ✓
@mia flagging for the QA round-up - third domain question this week.
Paste one line of HTML; the widget lives in an iframe so your site's CSS never clashes.
Colours, launcher label, welcome copy, position, light & dark themes.
Optionally ask for a name and email before the first message.
No agent online? Grab an email and reply when you're back.
Suggests help-centre articles as visitors type, before they ever ask.
A "getting started" checklist in the widget that visitors tick off.
Message visitors on a page you choose - once per visitor, automatically.
A 1–5 rating prompt when chats close, tracked in your reports.
Visitors and agents share files safely, with size and type limits.
Emoji reactions, plus a grace window to edit or delete your messages.
Verified visitors keep their conversation history on every device.
Both sides see typing hints and "Seen" - no dead air.
A real ticket address per inbox with proper threading, powered by Buzzmark.
Inbound webhook + outbound gateway, connected from inbox settings.
Text messages flow through the same provider-agnostic gateway.
Connect your Facebook Page and Instagram account in one click - each lands as its own channel in the same inbox.
Bring Teams conversations into the queue alongside everything else.
A channel of their own - every call logged as a conversation.
Mirror customer messages into a Slack channel your team already watches.
Slice the queue by channel; new channels appear automatically.
Visitors start an audio/video call from the widget - no downloads or sign-ups.
Callers see "You're #2 in the queue" with live updates while they wait.
Incoming-call cards with Answer/Decline; the call panel sits beside the thread.
Peer-to-peer WebRTC with STUN out of the box and optional TURN relay.
Requested, answered, duration, missed - all logged as system messages.
Mute, camera toggle and hang-up on both sides; missed-call timeouts handled.
Suggested responses grounded in your help centre and the conversation.
One-glance summaries so handoffs don't mean re-reading everything.
Intent tags applied automatically - reusing your existing taxonomy.
Unhappy customers are flagged into an Escalated view instantly.
An optional chatbot answers from your docs and hands off when unsure.
Turn resolved tickets into help articles; polish drafts with one click.
Auto-reply, assign, route to groups, tag and set status on triggers.
One-click multi-step actions: reply + tag + assign + close in one go.
Saved responses with / shortcuts right in the composer.
Auto-assign respects each agent's max concurrent chats.
Open, needs-reply, assigned-to-me, unassigned - plus saved custom views.
Organise by team (Sales, Support) and label anything for retrieval.
Private notes with @mentions and notifications, invisible to customers.
See when a teammate is already in a thread before you both reply.
Owner, admin, member and read-only viewer - plus per-inbox access.
Merge duplicates, split threads, forward, snooze and schedule replies.
Translate any message into your language with your own endpoint.
Enrich the contact panel from your CRM with one webhook.
Drop your Cal.com/Calendly link into a chat with one click.
Google/Microsoft sign-in and enforceable two-factor for the workspace.
Volume, first-response times, CSAT and per-agent stats with CSV export.
A hosted, branded knowledge base that deflects tickets in the widget.
Bring conversations across from Intercom, Zendesk or Crisp.
Token-authenticated API for conversations, messages and contacts.
HMAC-signed events for everything that happens in your workspace.
Remove "Powered by" branding on paid plans.
One-click data export and erasure for any contact, plus full workspace export.
The dashboard is a PWA - answer on the go from your phone.
Security headers, hashed secrets, rate limits and audit logging.
Create your workspace, paste the snippet, and talk to your first customer today.
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